tag:blogger.com,1999:blog-34750563.post4821144187876451401..comments2009-09-01T11:02:04.723-07:00Sally, The Fearless Knitterhttp://www.blogger.com/profile/05526801020950391057noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-34750563.post-90836070599830848932009-09-01T09:40:42.625-07:002009-09-01T09:40:42.625-07:00Sally, <br /> Thank you for getting back to me, I can respect that. I will at least document this complaint so your voice is heard here at the corporate office. Again, I am sorry that we let you down several times. If you ever decide to go back to The Home Depot again we would love to have you. If you ever need anything please do not hesitate to get in touch with me, thanks for your time. <br /><br />Michael<br />Customer Care<br />The Home Depot<br />Atlanta, GA 30339<br />Information@homedepot.comhomedepot_michaelnoreply@blogger.comtag:blogger.com,1999:blog-34750563.post-28432281345830327212009-08-31T15:32:34.849-07:002009-08-31T15:32:34.849-07:00Thank you for responding, Michael. I appreciate the offer, but I&#39;ll refrain from providing more details by email. It&#39;s not that I don&#39;t think you could improve your service in this way, but rather that I have shared my disappointments, frustrations, and suggestions for improvement, with the sales and customer service staff at each and every point. But it all fell on deaf ears. <br />You (meaning The Home Depot) have destroyed my trust in a hundred different ways (I have blogged about more issues in recent posts), so profoundly that it is unlikely that it can ever be recovered, and certainly not in this way. If you don&#39;t want this to happen to future customers, than step 1, in my opinion, should be to improve the channel of communication within the customer service department.Sally, The Fearless Knitterhttp://www.blogger.com/profile/05526801020950391057noreply@blogger.comtag:blogger.com,1999:blog-34750563.post-49504079752436852402009-08-31T14:07:56.615-07:002009-08-31T14:07:56.615-07:00Hi this is Michael from Home Depot Customer Care. I’m sorry about your experience with us in regards to your online order. We are making a lot of improvements and your feedback helps us improve. If you would like to share more details, feel free to send me an email. Please try us again soon.<br /><br /><br />Michael<br />Customer Care<br />The Home Depot<br />Atlanta, GA 30339<br />Information@homedepot.comhomedepot_michaelnoreply@blogger.com